Frequently Asked Questions
Frequently asked questions are listed below, browse all or search by keyword. If you can't find the answer, don't hesitate to contact us.
How to buy
Yes, we carry a large range of spares. Please see our spare parts list or submit an enquiry online and our technical team will be able to assist you.
We have available to purchase separate transformers and LED drivers for all products that require them. Please refer to the accessories page of our website or the catalogue to find out more information. You can use our Driver Calculator tool online to find the correct driver for your Astro product.
You can download or request a printed version of our latest lighting catalogue online.
In the UK, there are building standards that require either a fire-rated downlight to be used, or an ordinary non fire-rated downlight to be used in conjunction with a proprietory fire-hood. Even though the standards do not require this in every instance, standard practice would be to use one of these soloutions. Browse our fire-rated products online.
If the light fitting of the product uses one of the following lampholders - GU10, G9, E27 or E14 - and you are not using a fluorescent/compact fluorescent lamp, then it can be dimmed using a standard wall dimmer-switch. For products with integrated LEDs, please refer to the product datasheets for information regarding dimming.
The shaver sockets in our products are all separated from the mains by a safety isolating transformer. As a result, they are suitable only for electric shavers and toothbrushes, including re-chargeable versions. They are not suitable for higher power appliances, such as hair dryers.
We recommend that plaster lights are sprayed rather than painted in order to avoid the brush stroke marks. Ceramics can be painted normally. Download and view our painting guide to find out more.
Please refer to our warranty page for information about our supplied product warranties.
Please refer to our care and cleaning guide for guidance on how best to maintain your Astro products.
All of our products are designed to run on the standard European voltage of 230v. The main exceptions to this are in the American continent and Japan, where 110v is the standard. Whilst our mains-voltage lights will run on a 110v supply, there may be conflicts with the bulbs/lamps that are available locally. If you are looking to use our products in the US please visit our US website.
Each product with a USB-A Socket has an output of 5V, 2.1A, 10.5W. This is suitable for charging devices such as mobile phones, portable battery packs or headphones.
The induction charger has an output of 5V, 1A, 5W. This is suitable for charging devices such as mobile phones, portable battery packs or headphones.
The USB / Induction chargers are not brand-specific and currently do not support quick charge 3.0. Charging will default to approximately <1A, depending on the device.
Yes, however this depends on the product and how it's been wired. Some products are wired for permanent charging, while others are capable of having their charging stopped via an external wall switch. If you are unsure what products are capable of, please contact our technical team.
Yes, smart lamps can be used in most of our products, depending on their size and cap type. Please refer to the product datasheets for the cap type and maximum lamp length that can be used.
We are unable to test each product, LED Driver and lamps with every possible dimming module on the market. We recommend you contact the manufacturer of the dimmer for them to advise on compatibility. Product and Driver datasheets are available to download from each product page on our website.
No, your shaver or electric tootbrush will charge even when the light is switched off.
Please refer to the product datasheets on the website for information regarding the positions of fixing screw holes and cable-entry points.
Amendments to your order
Account customers purchasing directly from us should note the following.
UK Same Day Despatch: We are able to accept a request to cancel or amend an order up to the point of the consignment being booked with our haulier. If the haulier has been booked then unfortunately we will be unable to accept the request. Please then follow our standard Returns process on receipt of your order. If an individual item is removed or added there will be a 24 hour delay in despatch.
UK Pallet Despatches: We are able to accept a request to cancel an order up to the point of the consignment being booked with our haulier. If the haulier has been booked then unfortunately we will be unable to accept the request. Please then follow our standard Returns process on receipt of your order. If an individual item is removed or added there may be a 24 hour delay in despatch.
Details of our Returns policy can be found below.
Collections: A request to cancel or amend an order may result in a 24 hour delay in the collection date/time.
Can't find what you're looking for? Email or call +44 (0) 1279 427001.