Astro are committed to delivering high quality products. Our rigorous engineering and extensive testing drives us to achieve the highest possible standards. As a result of this, we are able to offer a three-year warranty from the date of purchase on all Astro products as standard. This warrants Astro product(s) to be free from any manufacturing defects.

All of our exterior products are also covered by a three-year warranty, however, this does not apply to any that are installed within five miles of the coast or onerous environments, unless they have been marked as 1000 hours salt-spray tested. Please click here to view 1000 hours salt-spray tested products.

The customer is entitled to free repair or replacement if the product is deemed to be faulty due to any manufacturing defects in design, material or workmanship within the warranty period upon proof of purchase, when:

  • The product defect is reported within two months of its discovery;
  • Astro is notified in writing of the claimed defects;
  • The product defect is acknowledged as such by Astro as a result of faulty design, materials or workmanship of Astro;
  • The Goods or parts thereof claimed to be defective are returned to Astro at the risk of the Customer but at the expense of Astro.

Astro shall not be liable for the failure of any Goods to comply with the warranty set in any of the following events:

  • The defect arises because the Customer failed to follow Astro's oral or written instructions as to the storage, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
  • The defect arises because of damage caused during installation;
  • The defect arises as a result of using spare parts or materials which are not provided by Astro;
  • The Customer alters or repairs such Goods without the written consent of Astro;
  • The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
  • The Goods differ from their description as a result of changes made by Astro to ensure they comply with applicable statutory or regulatory requirements;
  • The warranty shall not apply to any bulbs, drivers or components supplied by third parties that are incorporated in the Goods;
  • Electrical systems in use do not comply with current sector regulations;
  • Damage caused by accidents or for reasons of an Act of God, such as: lightning, floods, fires, or impact of environmental, climatic or any other conditions on the product;
  • Damage caused by transport;
  • Astro shall not be liable for damages that may be suffered, directly or indirectly, by individuals, animals and property as a result of not following the instructions or regulations applicable to the installation, use and maintenance of the product.

For warranty information on Coastal products, please click here.

To register a commercial project for an extended five-year warranty, please click here.

Should you have any queries or concerns, please contact warranty@astrolighting.com

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