If you are a consumer and you have received a product that did
not meet with your expectations, please contact your point of
purchase directly who will handle your query.
If you are Retailer, Wholesaler or Distribution Partner of
Astro, please note that goods you wish to return which are not
faulty or defective will only be accepted if ordered or delivered
in error or if an authorised sample. Please notify Astro of your
request to return within 10 working days of the delivery date by
Astro Returns Form.
Return requests can only be considered if notified within the 10
working day period. Once authorised and a returns number is issued,
the goods must be returned within 10 working days of the issue of
the returns number or the returns number will become invalid (20
working days for total process).
Authorised returns will be subject to a 20% re-stocking fee.
Authorised returns will only be accepted in a clean re-saleable
condition. This means that the item has not been used or damaged
and is still in its original box with all contents included. There
should be no additional labels or any writing on the product or the
Please send authorised returns to: Astro Lighting Ltd, The Astro
Building, 2 Midas, River Way, Harlow, CM20 2GJ.