If you are a consumer and you have received a product that did not meet with your expectations, please contact your point of purchase directly who will handle your query.
If you are Retailer, Wholesaler or Distribution Partner of Astro, please note that goods you wish to return which are not faulty or defective will only be accepted if ordered or delivered in error or if an authorised sample. Please notify Astro of your request to return within 10 working days of the delivery date by completing the Astro Returns Form.
Return requests can only be considered if notified within the 10 working day period. Once authorised and a returns number is issued, the goods must be returned within 10 working days of the issue of the returns number or the returns number will become invalid (20 working days for total process).
Authorised returns will be subject to a 20% re-stocking fee. Authorised returns will only be accepted in a clean re-saleable condition. This means that the item has not been used or damaged and is still in its original box with all contents included. There should be no additional labels or any writing on the product or the product box.
Please send authorised returns to: Astro Lighting Ltd, The Astro Building, 2 Midas, River Way, Harlow, CM20 2GJ.